Refund Policy

Introduction

Lemontek provides access to digital software services.

Refund Eligibility

Due to the nature of digital services, refunds are handled on a case-by-case basis.

Refunds may be considered if:

• A technical issue prevents access to the service and cannot be resolved
• An incorrect charge occurred

Non-Refundable Cases

Refunds are generally not provided for:

• Change of mind after service access
• Partial usage of the service
• Custom or usage-based services already delivered

Requesting a Refund

Refund requests must be submitted within 7 days of payment by contacting: Email: billing@lemontek.org

Approved refunds will be processed back to the original payment method.